Frequently Asked Questions
Frequently Asked Questions for Aetrends.co
Do you have some question in mind about our products? Find the FAQs list of common answered question. if you don't find your question in list, don't hesitate to contact our support team. we will respond within 48 hours.
How do I place my order?
Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status. you can also message us using online chat option available on homepage.
I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would
like to change it for in your email and we’ll do our best to help you!
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!
We deliver you high-quality products using premium materials.
They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them!
I’m not sure which size to choose, Can you help?
Need help finding the perfect size to fit your beautiful body?
Use the sizing chart information provided on our each product page.
100% satisfaction guarantee? For real!
If you don’t love your product, we will replace it! All of our products are carefully inspected for quality and we will reprint if any flawed apparel found, free of charge.
Please see our return and refund policy for further details.
What type of payments do you accept?
We accept Visa, Mastercard and AMEX. We also accept PayPal.
When will my card be charged?
Just after your order has been successfully placed.
What is the type of currency on your store?
All our prices are in US dollars.
HOW SECURE IS MY PERSONAL INFORMATION?
AEtrends adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology,
which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
SHIPPING & DELIVERY INFO
When can I expect to receive my package?
Every single item on Unique Design is custom printed just for you, and it will take us 2-10 business days to print and
make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer.
Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your
tracking number within the time frames below, please contact our help support team and we’ll be happy to assist!
Apparel: 2-4 business days
Pillow Covers, Shoes, Bedding & Bags: 5-10 business days
It may take up to 24h for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
I never received my package, what should I do?
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes, bedding and bags
after having ordered, contact one of our staff and we will do our best to help you!
How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
RETURN AND REFUND
I ordered the wrong size or color, what should I do?
For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.
As every single item on Unique Designs is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.
I’m not satisfied with the printing quality, what should I do?
You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel,
free of charge. Please see our return and refund policy for further details.
I received the wrong item, what should I do?
We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order.
Please see our return and refund policy for further instructions.
Please visit our return and refund policy page if none of the above answer to your question.